Careers
Work at Sitetracker
Deploy the future for yourself and the globe with Sitetracker.
What if you could go to work everyday with a smile? Oh, and be able to leave with a smile. At Sitetracker, we believe that people are our number one asset. They’re the cornerstone for everything, from making our platform the envy of the industry to ensuring that our customers are always on point. Visit us any time and learn why we smile so much.

Great Customers
Our customers use Sitetracker every day to build the infrastructure of tomorrow. Our market leading 94% adoption rate speaks to the change we bring to our customers’ lives.
Amazing Product
Powerful enterprise grade software built for the unique needs of operations teams and project managers across industries like telecom and alternative energy.
Great Opportunity
Ubiquitous connectivity and alternative forms of energy are transforming the ways we live our lives. Sitetracker makes these incredibly complex projects possible.
Amazing Culture
Helping local charities, supporting major causes, joining Spartan races, and taking spin classes — we work hard and have a lot of fun.
What Our Employees Are Saying
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Every time we have a new release, I have the opportunity to work with engineers and see the ideas become a new set of features. It is incredible to be a part of all stages of the product, from conception to development.
Shari Clare Technical Writer -
I am a highly motivated and career-driven person, and I was looking for a workplace where I can continually grow. At Sitetracker, I am learning how to be a better CSM every day through effective requirements gathering sessions and a more strategic approach. I am proud of my new training program for our Salesforce Lightning upgrade and the range of executive dashboards and reports that I have built!
Kathleen Roberts Customer Success Manager -
Our product’s biggest differentiators are its array of features, templates, capacity for customization, and focus on seamless usability. We have slotted enhancements and development hours dedicated to improving usability for our end users. I am proud of my team’s efforts, which are reflected in our high scores and renewal rates.
Zainab Shikari Senior Software Engineer
Open Roles
Awesome locations, great offices, and amazing people. Explore available roles at Sitetracker and join the team. See the job applicant policy here.
The Skills You’ll Have:
- Backlog Management Experience
- Should have prior experience handling a large request backlog from multiple customers in IT delivery.
- Have worked with customers in the past to manage the delivery backlog.
- Worked with the delivery team in past and collaborated while assigning and tracking work backlog.
- Experience managing sprint planning or any other delivery methodology.
- Not tied to any one delivery methodology but able to understand the unique EDS delivery process and customise the process to align with the EDS delivery model effectively.
- Communication
- Excellent oral and written communication.
- Have worked with internal stakeholders throughout the feature development lifecycle.
- Have worked with external clients on managing work requests and can respond to customer queries with current status updates.
- Can identify and raise the risks to EDS leadership to mitigate on time.
- Handled at least two projects where the role required customer interaction.
- Customer Facing
- Previously worked in a role where the candidate needed interactions with customers.
- A keen interest in analysing the existing process and tailoring it to meet EDS’s unique delivery model.
- Passionate about providing an excellent customer experience.
- Provide a personal example of involvement in customer experience teams, where you managed customer expectations, tracked processes, and shared updates with customers through effective communication.
- Could provide a case example where the candidate demonstrated extreme customer ownership.
Within 90 Days, You’ll:
- Complete the onboarding process, including understanding the company’s mission, values, and products.
- Gain proficiency with the tools used for backlog management, such as Jira, Confluence, or Salesforce.
- Understand the existing backlog, including current priorities, ongoing projects, and upcoming sprints.
- Begin contributing to backlog refinement sessions by asking questions and offering insights based on your initial observations.
- Start documenting your understanding of the backlog items and user stories to ensure clarity for future refinement sessions.
- Take ownership of the backlog, ensuring it is updated, prioritised, and aligned with the company’s strategic goals.
Within 180 Days, You’ll:
- Play a key role in shaping the long-term product roadmap by ensuring the backlog aligns with Sitetracker’s strategic goals and customer needs.
- Partner closely with the Product Owner and leadership to identify and prioritise high-impact features that drive both customer satisfaction and business growth.
- Lead efforts to optimise backlog management processes, enabling more efficient sprint planning, delivery, and collaboration across teams.
- Define and implement metrics to measure backlog health and Agile effectiveness—using insights to drive continuous improvement.
- Build strong, trusted relationships with internal stakeholders while championing the customer’s voice in all backlog prioritisation decisions.
Within 365 Days, You’ll:
- Achieve deep mastery of the backlog management function, becoming the go-to expert for delivering Sitetracker’s customised Salesforce solutions.
- Consistently drive the delivery of high-quality, customer-focused features that support business growth and reflect the company’s long-term vision.
- Influence the evolution of Agile practices and backlog management across teams, helping shape Sitetracker’s approach to customer-driven development.
- Ensure the backlog remains a strategic asset, enabling the delivery of measurable value to customers and alignment with broader company goals.
- Partner with leadership to identify new opportunities for innovation and customer engagement within the Salesforce ecosystem.
The Skills You’ll Have:
- Accounting Foundations
- Book accurate and timely journal entries aligned with U.S. and Indian GAAP
- Reconcile all types of balance sheet accounts using Excel
- Identify discrepancies and correct them independently using accounting best practices
- Provide detailed variance analysis with root cause identification
- Ensure compliance across ledgers through disciplined reporting
- Improve general ledger processes for scalability and efficiency
- Excel Proficiency
- Use advanced Excel formulas to manage reconciliations and allocations
- Extract and clean data from systems like Netsuite, Salesforce, Concur, and Bill.com
- Create and maintain reporting models to support the month-end close
- Automate manual processes with Excel tools
- Analyse trends and provide actionable insights based on data
- Accuracy & Timeliness
- Deliver all reconciliations and reporting on time with high precision
- Meet month-end close deadlines consistently
- Support leadership with reliable data for decision-making
- Balance speed and attention to detail under tight timelines
- Continuously improve the quality and structure of reporting deliverables
- Independent Problem-Solving
- Spot issues within accounts and act without waiting for direction
- Troubleshoot and resolve account discrepancies end-to-end
- Propose workflow changes that eliminate recurring issues
- Elevate team efficiency through proactive improvements
- Demonstrate ownership and leadership in cross-functional settings
Within 90 Days, You’ll:
- Take ownership of the U.S. and India general ledgers
- Complete your first month-end close independently
- Build accurate account reconciliations across all account types
- Deliver your first set of variance analyses to senior leadership
Within 180 Days, You’ll:
- Streamline reconciliation workflows to cut manual steps by 25%
- Design and execute a process for variance analysis reporting
- Identify and correct recurring data discrepancies in ledger systems
- Recommend improvements to internal controls or reporting flows
Within 365 Days, You’ll:
- Become the go-to expert for GL accuracy and compliance
- Lead initiatives that increase close speed without sacrificing quality
- Deliver quarterly reporting packages for leadership decision-making
- Prepare audit deliverables
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
The Skills You’ll Have:
- Core Customer Success Management:
- Strong customer success and/or project management skills with the ability to manage multiple customers simultaneously. Passionate about customer success and enabling others to achieve business value.
- Experience managing 30+ customers with around 2+ years working as a CSM, with a high-touch engagement model.
- Improving Customer Experience and satisfaction, including stakeholder management:
- Demonstrable experience of working in a mid and high-touch engagement model.
- Work with all levels of the business, meeting regularly with managers, directors, and executives ability to create content that is suitable for an executive audience.
- Ability to articulate how you turned detractors into champions, or passive promoters into proactive promoters.
- Demonstrate the outcomes of your engagement across the business, i.e. network effect of sales into other departments or external organisations/partners.
- Demonstrating Business Value Realisation (BVR):
- You should be able to demonstrate your ability to identify, communicate, and deliver measurable business value for customers.
- Able to clearly articulate how you identified business value (and whether it was quantifiable), how it aligned with the customer’s overall business objectives, and how you delivered and measured that value to drive meaningful outcomes.
- Skills in leading successful planning workshops with customers and ensuring accountability by guiding them to follow and achieve agreed-upon objectives
- Technical Aptitude:
- Ability to establish and maintain strong cross-functional relationships with internal teams to support collaboration and technical delivery. Comfortable using CRM, analytics, and collaboration tools to track customer progress and support success initiatives.
- Communicates industry knowledge and best practices to the customer based off internal product knowledge, research, and customer feedback. Translates simple technical features into clear guidance for customers and internal teams.
- Quickly learns and applies new software tools and platforms to support customers onboarding and adoption. Proficient in English and Spanish.
Within 90 Days, You’ll:
- Complete internal Sitetracker onboarding, including product certification and training on processes, tools, and methodologies.
- Build relationships with key cross-functional partners (PMO, Solution Delivery, EDU, CSM) to foster collaboration.
- Understand customer onboarding milestones, success criteria, and key adoption metrics.
- Shadow active implementation projects to learn best practices and identify common challenges.
- Learn to manage Readiness Assessments, User Adoption Maps, and establish trust with customers during onboarding.
Within 180 Days, You’ll:
- Lead Readiness Assessment sessions and create tailored customer adoption and change management strategies.
- Track progress toward Success Criteria and early KPI targets to ensure measurable success.
- Work with customer leadership on license rollout plans and adoption benchmarks.
- Identify onboarding risks early and implement mitigation strategies.
- Ensure complete Closeout Packages are delivered for smooth handoff to post-onboarding CSMs and contribute to improving onboarding resources.
Within 365 Days, You’ll:
- Deliver high-impact onboarding experiences that accelerate time-to-value and promote early adoption.
- Improve onboarding workflows, tools, and cross-functional collaboration for better efficiency.
- Collaborate with Product, EDU, and Customer Success teams to enhance enablement materials and onboarding resources.
- Build long-term relationships with customer champions to strengthen Sitetracker’s brand and retention.
- Lead complex or strategic implementation engagements and establish as a recognized onboarding subject matter expert.
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
The Skill Set:
- Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
- You’ll have Salesforce certifications and a passion for Salesforce
- You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
- You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Skill Set:
- Be willing to support customers in APAC (Singapore to Australia and in between)
- You’ll have Salesforce certifications and a passion for Salesforce
- You’ll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
- You’ll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
What You’ll Do
- As a Staff Salesforce Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the Force.com platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.
Here’s how you’ll make an impact:
- Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions on Force.com while considering their impact and integration with React Native and Spark components. You’ll ensure solutions are secure, performant, and maintainable.
- Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across Salesforce development, including comprehensive testing strategies for non-functional requirements like performance and security.
- Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring senior engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
- Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
- Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
- Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
- Foster Agile Clarity: You’ll embrace ambiguity in the initial development stages, leading by example in generating asynchronous content, such as technical design documents (TDDs), data models, and proof-of-concepts (POCs), to gather continuous feedback and refine designs iteratively.
The Skills You’ll Have
- I can drive the technical vision and architectural design for a specific domain, ensuring alignment with overarching architectural principles across Salesforce and React Native components.
- I can design and implement robust, scalable solutions leveraging deep expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura, with a strong focus on security, performance, and maintainability.
- I can proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- I can establish, champion, and rigorously enforce coding standards, design patterns, and best practices relevant to Salesforce and general platform development, including comprehensive testing strategies for non-functional requirements.I can lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.
- I can effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- I can develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- I can champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core Salesforce product modules, understanding execution flow, design patterns, and their integration points within the broader tech stack.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your Scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses of incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.
The Skill Set:
- Technical Expertise & Architecture: Independently breaks down the tech specs and drafts sections of the TDD.
- Writes extensible and code that’s easy to unit test.
- Uses AI to build and ship multiple interconnected features.
- Expertly debugs complex issues across multiple systems.
- Understands how to optimize database query performance by optimizing indices.
- Writes elegant, easy-to-understand code.
- Leadership & Team Enablement: Mentors all engineers across the organization.
- Mentors non-engineers in various positions within the company.
- Works effectively with team members in different parts of the org, i.e., product, QA, DevOps, support, etc.
- Breaks large features into smaller deliverables for junior engineers.
- Quality & Customer Focus: Learns the “Why” for the requirements.
- Leverages AI to identify additional test cases, edge cases, and gaps in requirements. Then writes code to address the test cases, edge cases, and gaps.
- Guides the conversation to focus on user outcomes, not just features.
- Drills in and understands how different personas will use the software.
- Communication & Influence: Communicates effectively with all stakeholders, technical and non-technical.
- Is comfortable giving presentations or demos to small and large audiences.
Within 90 Days, You’ll:
- Become Sitetracker Certified
- Guide the conversation to focus on user outcomes, not just features.
- Collaborate with external teams to debug issues raised by customers.
- Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
- Write elegant, easy-to-understand code and leverage AI to help generate and refine code and tests.
Within 180 Days, You’ll:
- Identify areas of technical debt and provide solutions to optimize.
- Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
- Break large features into smaller deliverables for junior engineers.
- Serve as a technical expert for modules and features built during requirement and design sessions.
Within 365 Days, You’ll:
- Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
- Have identified and improved issues within the engineering org, like the QA process, build process, etc.
- Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.
The Skill Set:
- Technical Expertise & Architecture:
- Independently breaks down the tech specs and drafts sections of the TDD.
- Writes extensible and code that’s easy to unit test.
- Uses AI to build and ship multiple interconnected features.
- Expertly debugs complex issues across multiple systems.
- Understands how to optimize database query performance by optimizing indices.
- Writes elegant, easy-to-understand code.
- Leadership & Team Enablement:
- Mentors all engineers across the organization.
- Mentors non-engineers in various positions within the company.
- Works effectively with team members in different parts of the org, i.e., product, QA, DevOps, support, etc.
- Breaks large features into smaller deliverables for junior engineers.
- Quality & Customer Focus:
- Learns the “Why” for the requirements.
- Leverages AI to identify additional test cases, edge cases, and gaps in requirements. Then writes code to address the test cases, edge cases, and gaps.
- Guides the conversation to focus on user outcomes, not just features.
- Drills in and understands how different personas will use the software.
- Communication & Influence:
- Communicates effectively with all stakeholders, technical and non-technical.
- Is comfortable giving presentations or demos to small and large audiences.
Within 90 Days, You’ll:
- Become Sitetracker Certified
- Guide the conversation to focus on user outcomes, not just features.
- Collaborate with external teams to debug issues raised by customers.
- Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
- Write elegant, easy-to-understand code and leverage AI to help generate and refine code and tests.
Within 180 Days, You’ll:
- Identify areas of technical debt and provide solutions to optimize.
- Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
- Break large features into smaller deliverables for junior engineers.
- Serve as a technical expert for modules and features built during requirement and design sessions.
Within 365 Days, You’ll:
- Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
- Have identified and improved issues within the engineering org, like the QA process, build process, etc.
- Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.
What You’ll Do
- As a Senior Software Engineer, you’ll make an immediate impact by delivering high-value features that strengthen Sitetracker’s platform and enhance the experience for thousands of users worldwide.
- Own key technical areas within your scrum team, becoming a recognised Subject Matter Expert and ensuring high-quality, scalable solutions.
- Lead development efforts from design through deployment, actively collaborating with product managers, designers, QA, and fellow engineers to deliver features that create customer value.
- Drive product stability by improving monitoring, proactively resolving issues, and reducing SLA-breaching tickets in production.
- Influence the product roadmap through deep technical expertise, helping shape priorities that directly impact our customers and business outcomes.
- Mentor and elevate other engineers by sharing knowledge, guiding technical decisions, and fostering a culture of excellence.
- Champion engineering best practices, ensuring our solutions are built for scalability, maintainability, and performance.
The Skills You’ll Have
- Deep Technical Proficiency for SaaS or Salesforce
- Architect and build scalable, configurable, and customizable SaaS solutions using Salesforce or modern web technologies.
- Develop and maintain complex UIs using frameworks like React, Angular, or Vue.js, and robust backend services with Node.js, Java, or .NET Core.
- Design, query, and optimise relational and NoSQL databases to meet performance and scalability requirements.
- Deploy applications on cloud platforms (AWS, Azure, GCP) using infrastructure as code and cloud-native architectures.
- Proactive Leadership & Growth Mindset:
- Take ownership of team success, proactively identifying and resolving problems before they escalate.
- Consistently exceed expectations, driving improvements in quality, delivery, and process efficiency.
- Mentor and inspire team members, fostering a collaborative, high-performance culture.
- Anticipate risks and guide the team toward achieving ambitious goals.
- Effective Technical Communication & Documentation:
- Explain complex technical concepts clearly to both technical and non-technical stakeholders.
- Create precise, well-structured documentation, including architecture diagrams and API specifications.
- Deliver engaging technical presentations tailored to diverse audiences.
- Actively listen, provide constructive feedback, and improve documentation standards.
- Collaborative Agility & Delivery Focus:
- Excel in Agile environments, contributing effectively to ceremonies and sprint outcomes.
- Collaborate cross-functionally to align priorities and deliver high-quality features.
- Maintain a strong delivery focus, proactively mitigating risks and removing blockers.
- Champion code quality, testing best practices, and process improvements for better team velocity.
Within 90 Days, You’ll:
- Gain a deep understanding of Sitetracker’s architecture, product areas, and your scrum team’s role in delivering value.
- Establish technical ownership of key features, contributing to design and early development efforts.
- Build strong working relationships with engineers, product managers, designers, and QA partners.
- Begin contributing to product stability by resolving issues and improving monitoring.
- Participate in shaping the team’s technical practices, introducing ideas to improve quality and velocity.
Within 180 Days, You’ll:
- Deliver multiple high-impact features or significant enhancements, meeting quality and delivery expectations.
- Act as a go-to Subject Matter Expert (SME) for your scrum team’s technical decisions.
- Drive improvements to SLA adherence by implementing proactive monitoring and faster resolution processes.
- Influence the product backlog and roadmap with technical insights and feasibility assessments.
- Mentor junior engineers, helping to elevate the technical standards and culture within the team.
Within 365 Days, You’ll:
- Be recognised as a key technical contributor driving impactful product enhancements across teams.
- Lead the delivery of complex, high-value features that expand product capabilities and delight customers.
- Achieve measurable reductions in SLA breaches and production incidents.
- Play a visible role in defining and driving engineering best practices across the organisation.
- Contribute strategically to the long-term roadmap, ensuring it aligns with both customer needs and scalable architecture principles.
The Skill Set
- Strong understanding of object-oriented programming and design principles.
- Effective communication skills and ability to collaborate in a team environment.
- Familiarity with Salesforce Platform, including Apex programming and Lightning Web Components development (experience is a plus but not mandatory).
- Salesforce certifications (e.g., Platform Developer I, Lightning Web Component Specialist) are desirable but not mandatory.
- Ability to apply knowledge of modern JavaScript and unit testing frameworks (LWC, React) into the Salesforce domainKnowledgeable in continuous integration (Jenkins, CircleCI, etc.) and Git (GitHub, Bitbucket, etc.)
- Ability or Interest to lead a delivery team, including training sessions, stand-ups, mentoring, and providing issue resolution
- Deep focus on the area they own, identifying technical debt and optimizing the system continuously.
- Ability to translate the business requirements of customers into technical architecture and relay the requirements to other team members
- Ability to estimate effort towards building a solution and balance polish and speed effectively
- Utilize computer science fundamentals and background
- Focus rigidly on delivering quality solutions by thoroughly testing code before handing it over to QA, writing unit tests, and exercising best practices such as BDD or TDDServe as a member of an agile team and be able to take part in all of the associated processes and cadencesAdapt a pixel-perfect mockup into a functioning solution
- Write modular, reusable, and scalable code
Within 60 Days,You’ll
- Salesforce Platform Fundamentals:
- Understand the Salesforce platform architecture and terminology (CRUD operations, object relationships, data model).
- Learn the Salesforce declarative development tools (Process Builder, Workflow Rules, Validation Rules, Triggers, Formula Fields).
- Master Lightning Web Components (LWC) for building modern user interfaces.
- Be familiar with the Apex programming language (syntax, object-oriented concepts, data types, control flow).
- Understand the Salesforce user interface (UI) development tools (Lightning App Builder, Aura Components).
- Data & Integration:
- Learn about Salesforce data management concepts (Objects, Fields, Relationships, Data Types).
- Understand the concept of security and data access in Salesforce.
- Gain basic knowledge of Salesforce integration tools (SOAP API, REST API, Apex Data Loader).
- Development & Deployment:
- Learn how to use Salesforce Developer Tools (IDE, Developer Console, Scratch Orgs).
- Understand the Salesforce deployment process (Sandboxes, Change Sets, Releases).
- Testing & Debugging:
- Learn how to write unit tests for JavaScript, Apex classes and triggers.
- Understand the importance of code coverage and how to achieve it.
- Be familiar with basic debugging techniques in Apex and LWC.
- Salesforce Ecosystem:
- Understand the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Learn about the Salesforce AppExchange and how to find and install apps.
- Be familiar with the Salesforce community and resources (Trailhead, forums, documentation).
- Apex Programming:
- Leverage your Java programming skills to develop and maintain robust Apex code within the Salesforce Platform.
- Collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient Apex solutions.
- Complete your Development
- Plan to be fully ramped on our technology stack and establish design patterns
- Be a consulted contributor as part of one of our delivery teams
- Deliver several enhancements and bug fixes
- Know the ins and outs of the Sitetracker product offering as well as how to build and extend the functionalityBegin working with other senior developers to architect solutions for our customers
- Know the development best practices and begin to help junior developers with questions about development practices
- Work with junior and senior developers to perform code reviews that follow Sitetracker coding standards
- Work with your manager to learn our deployment process
- Continuous Learning:
- Stay updated on the latest Salesforce technologies, tools, and best practices. Actively participate in training programs and certifications to enhance your skills on the Salesforce Platform.
Within 180 Days, You’ll
- Become an expert in the functionality and codebase of several modules across the Sitetracker product
- Have built and shipped large modules
- Serve as a technical expert for modules and features built during the requirement and design sessionsCollaborate with external teams to debug issues raised by customers.
- Volunteer on initiatives that advanced Sitetracker’s developer efficiency and best practices
- Use your expertise to identify technical debt and deliver an action plan to resolve it.
- Take part in customer meetings to gather requirements, understand use cases, and be able to explain your solutions in a simplified non-technical wayArchitect End-to-End Solutions.
- Written clean, scalable code with solutions that result in features adopted and loved by customers
- Serve as subject matter export to other teams for features that you have developed
Within 365 Days, You’ll
- Mentor junior and mid-level developers on development practices
- Drive efficiencies in the team by being an advocate for process/coding standard improvement
- Define standards for new technologies
- Generically develop large-scale modules so that we can extend and enhance the Sitetracker offering
- Lead engineering initiatives within the team that are focused on continuous improvement or leveraging new technology that significantly enhances efficiency, quality, or the user experience
- Develop strong industry expertise in the industries we serve to better inform the software you develop
- Serve as a primary subject matter expert for other teams in several areas of the application that you were not directly a part of
- Have established strong bonds with your team members that ensure efficient completion and building of features that our customers love
The Skills You’ll Have:
- Strategic Project Management
- Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ & Asia) using both agile and waterfall methodologies.
- Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST)
- Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
- Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
- Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
- Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
- Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.
- Stakeholder & Relationship Management
- Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
- Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
- Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
- Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
- Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.
- Technical Aptitude & Operational Rigor
- Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
- Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
- Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
- Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.
- Process Optimization
- Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
- Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
- Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
- Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
- Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.
Within 90 Days, You’ll:
- Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
- Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
- Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
- Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
- Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
Within 180 Days, You’ll:
- Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability.
- Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
- Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance.
- Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
- Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
Within 365 Days, You’ll:
- Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
- Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
- Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
- Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems.
- Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.
The Skills You’ll Have:
- Technical Aptitude:
- Configure modules and implement automation using Salesforce flows. Develop and implement approval processes, validation rules, and reports.
- Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
- Understand custom metadata types and managed packages.
- Communication & Collaboration:
- Strong verbal and written communication skills.
- Ability to engage with customers and internal teams throughout project delivery.
- Work Management:
- Manage multiple tasks with attention to detail in a fast-paced environment.
- Consistently deliver quality outcomes under tight deadlines.
- Preferred Certifications:
- Salesforce Certified Administrator (or ability to achieve in 6 months). Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilisation, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Concurrently manage configuration tasks across multiple projects.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
The Skils You’ll Have:
- Operational Discipline & Consistency
- Build and follow a consistent daily rhythm to drive pipeline generation and CRM hygiene
- Use time-blocking and focused outreach methods to hit high-volume targets
- Demonstrate follow-through on multi-touch outreach campaigns with measurable results
- Log activity and outcomes meticulously to create visibility and enable coaching
- Maintain clean Salesforce records and proactively flag blockers or risks
- Outbound Prospecting Excellence
- Drive outbound pipeline creation using a mix of phone, email, and social touchpoints
- Execute persona-driven messaging that resonates across geographies
- Customize outreach for Tier 1 accounts and apply insights to scale for Tier 2/3
- Partner with AEs on account strategy to deliver personalized outreach sequences
- Track and analyze response patterns to iterate and improve outreach effectiveness
- Resilience & Mindset
- Maintain momentum and positivity through high-rejection outreach environments
- Rebound from challenges by leveraging data and coaching for continuous improvement
- Lean into discomfort and drive impact during uncertain or ambiguous situations
- Build mental stamina and structure that sustains performance over time
- Target & KPI Accountability
- Consistently exceed quota and activity metrics through focused execution
- Demonstrate a strong sense of ownership and pride in hitting and surpassing goals
- Adjust approach based on pipeline coverage, conversion trends, and feedback loops
- Proactively surface opportunities to improve systems, messaging, or workflows
Within 90 days, You’ll:
- Ramp to full productivity with a structured, repeatable prospecting rhythm
- Own outreach for your assigned region and collaborate closely with sales leaders
- Deliver pipeline against monthly targets with precision and urgency
- Demonstrate accountability through clean Salesforce tracking and proactive updates
- Begin influencing team strategy through feedback and performance insights
Within 180 days, You’ll:
- Exceed pipeline goals through creative outbound strategies and consistent execution
- Establish yourself as a trusted partner to your AE and regional sales team
- Actively contribute to refining messaging, plays, and processes
- Identify and overcome barriers in specific markets or verticals
- Take the initiative to lead mini-projects or best practice sharing sessions
Within 365 days, You’ll:
- Become a bar-raising performer, consistently hitting top quartile performance
- Influence SDR playbooks and prospecting strategy across EMEA
- Mentor new hires or contribute to team training and enablement
What You’ll Do
- As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.
Here’s how you’ll make an impact:
- Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
- Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
- Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
- Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
- Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
- Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
- Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.
The Skills You’ll Have
- You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
- You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
- Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
- You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
- You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
- You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
- Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.