Careers
Work at Sitetracker
Deploy the future for yourself and the globe with Sitetracker.
What if you could go to work everyday with a smile? Oh, and be able to leave with a smile. At Sitetracker, we believe that people are our number one asset. They’re the cornerstone for everything, from making our platform the envy of the industry to ensuring that our customers are always on point. Visit us any time and learn why we smile so much.
Great Customers
Our customers use Sitetracker every day to build the infrastructure of tomorrow. Our market leading 94% adoption rate speaks to the change we bring to our customers’ lives.
Amazing Product
Powerful enterprise grade software built for the unique needs of operations teams and project managers across industries like telecom and alternative energy.
Great Opportunity
Ubiquitous connectivity and alternative forms of energy are transforming the ways we live our lives. Sitetracker makes these incredibly complex projects possible.
Amazing Culture
Helping local charities, supporting major causes, joining Spartan races, and taking spin classes — we work hard and have a lot of fun.
What Our Employees Are Saying
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Every time we have a new release, I have the opportunity to work with engineers and see the ideas become a new set of features. It is incredible to be a part of all stages of the product, from conception to development.
Shari Clare Technical Writer -
I am a highly motivated and career-driven person, and I was looking for a workplace where I can continually grow. At Sitetracker, I am learning how to be a better CSM every day through effective requirements gathering sessions and a more strategic approach. I am proud of my new training program for our Salesforce Lightning upgrade and the range of executive dashboards and reports that I have built!
Kathleen Roberts Customer Success Manager -
Our product’s biggest differentiators are its array of features, templates, capacity for customization, and focus on seamless usability. We have slotted enhancements and development hours dedicated to improving usability for our end users. I am proud of my team’s efforts, which are reflected in our high scores and renewal rates.
Zainab Shikari Senior Software Engineer
Open Roles
Awesome locations, great offices, and amazing people. Explore available roles at Sitetracker and join the team. See the job applicant policy here.
The Opportunity
This position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help Sitetracker support a diverse portfolio of customers across the EMEA region by utilizing a digital-first engagement model.
Top performers in this role will demonstrate the following expertise:Clear and articulate communication skills, predominantly via digital mediumsMake use of the tools and metrics available to identify opportunities or risks that require action or mitigation within your account portfolioHave the ability to prioritise initiatives, outreach and engagement across the account portfolioCreate content and with a scalable mindset so it can be utilised and redeployed again via future initiatives or campaigns
What You’ll Do
You’ll manage a diverse portfolio of EMEA customers and be a key driver of Sitetracker’s scale strategy — shifting from traditional high‑touch to efficient, repeatable engagement that still feels personal and delivers measurable outcomes. You’ll collaborate with Implementation, Product, Support, and Sales to keep accounts moving, unblock friction fast, and translate product capabilities into business value.
Over your first year you will: establish a scalable communication strategy; analyze adoption, value, and retention risk across accounts and create/execute formal plans to address them. You will position Sitetracker’s solution to customer business needs–ensuring stakeholders clearly see the ROI and the next milestone in their success plan.
The Skills You’ll Have
Core Customer Success Management
+ Drive consistent customer engagement by owning and optimizing onboarding and success plans.
+ Deliver proactive success reviews and health checks that ensure long‑term value realization.
+ Handle escalations with urgency and precision, coordinating cross‑functionally for rapid resolution.
+ Support renewal preparation through data‑driven insights and ROI storytelling.
+ Build scalable processes and playbooks to ensure a consistent, high‑quality experience across accounts.
Communication
+ Deliver tailored updates via email, Loom videos, and other media resources; produce executive level content (e.g., Sitetracker Business Reviews) suitable for virtual delivery.
+ Adjust messaging style for different stakeholders and geographies; represent Sitetracker’s voice with clarity and credibility.
+ Use health scores, product adoption insights, horizon maps, and application metrics to personalize outreach and executive narratives.
+ Maintain proactive communication loops with Product, Implementation, and Support to unblock issues fast.
+ Bar‑raising: Create reusable, persona‑based messaging frameworks and new ways of engaging clients to stay ahead of needs.
Time and Data Management
+ Prioritize accounts, tasks, and escalations with precision; plan engagement frequency based on lifecycle stage.
+ Keep Salesforce current (Org Charts, Account Plans, Success Plans, Tasks, Sponsor Ratings) and leverage reports and dashboards to track deliverables.
+ Track adoption and engagement trends to surface insights and risks early; manage cadence at scale.
+ Create reports and simple automations to make the team more efficient in portfolio management and risk detection.
+ Balance day‑to‑day actions with longer‑term initiatives to drive Sitetracker product adoption and driving customer advocacy.
Within 90 Days, You’ll:
- Complete onboarding, product certification(s), and the Sitetracker customer success methodology; demonstrate platform proficiency in customer‑facing settings.
- Assume ownership of an initial EMEA account portfolio with the relevant meeting cadence and associated risk monitoring.
- Deliver your first Sitetracker Business Reviews (SBRs) for priority accounts and align on clear value milestones.
- Build and utilize engagement dashboards (Salesforce) that tracks adoption, health, and actions across your book.
Within 180 Days, You’ll:
- Improve portfolio health by driving adoption of key features and closing key value milestones.
- Proactively identify risks within your accounts and create the associated plans or deliverables to mitigate these risks.
- Partner with Sales on renewal readiness and expansion opportunities with associated ROI narratives.
- Standardize 1–2 reusable assets (templates, Loom libraries etc.) in support of managing customers across EMEA at scale.
- Present a customer insight readout that informs growth opportunities and future product roadmap.
Within 365 Days, You’ll:
- Consistently achieve retention targets and contribute to expansion across your portfolio.
- Mentor newer team members on playbooks, tooling, and best practices.
- Automate or streamline a process that measurably improves CSM team operating rhythm.
- Publish 1–2 customer value stories or case studies highlighting outcomes you helped deliver.
As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker’s solutions. You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented.
This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.
Key Responsibilities:
- Engage directly with customers to gather, analyze, and document business and functional requirements.
- Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
- Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
- Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform.
- Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
- Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
- Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
- Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
- Participate in continuous improvement efforts for internal processes and methodologies.
Qualifications:
- 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
- Experience working on enterprise software implementations or digital transformation projects.
- Strong process mapping and documentation skills.
- Proficient at conducting stakeholder interviews and facilitating workshops.
- Excellent communication, facilitation, and stakeholder management skills.
- Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
- Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
- Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.
Within 90 Days you Will:
- Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology.
- Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects.
- Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases.
- Begin supporting senior Business Analysts and Project Managers with documentation and research tasks.
- Independently lead requirements gathering sessions with customers under the guidance of a Project Manager.
- Document and model customer business processes, identifying gaps and opportunities for improvement.
- Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication.
- Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).
Within 180 Days you Will:
- Fully own the Business Analyst role on at least one active customer implementation project.
- Be recognized by both internal teams and clients as a reliable partner and process expert.
- Recommend best practices for process optimization and solution configuration based on prior customer engagements.
- Begin mentoring newer team members or assisting with onboarding efforts.
Within 360 Days you Will:
- Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements.
- Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery.
- Contribute to internal process improvements, knowledge base development, or team enablement initiatives.
- Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.
Sitetracker is the global standard for managing high-volume infrastructure projects. Our SaaS platform helps innovative companies in telecommunications, utilities, smart cities, and other infrastructure industries to plan, deploy, and maintain critical assets efficiently. We’re passionate about helping our customers succeed, and we’re looking for talented individuals to join our mission.
The Opportunity
This is a career-defining opportunity to build something from the ground up. As the Director of Renewals at Sitetracker, you’ll transform a fragmented process into a strategic function. Today, renewals are managed by a broad group of CSMs, with inconsistent oversight and limited optimization. You’ll bring structure, focus, and ownership to a mission-critical revenue stream. This isn’t just about extending contracts—it’s about redefining how we retain and expand value with some of the world’s most complex enterprise customers. You’ll thrive if you love autonomy and accountability. A top performer will demonstrate a lot of agency to engage with customers and put together valuable contracts that align to the customer & Sitetracker’s needs and will own the entire process: forecasting, negotiation, stakeholder management, and storytelling that reinforces customer ROI. They will balance rigor with relationships, and consistently elevate our renewal outcomes. For high-performers who want to architect and lead a high-impact team, this is a rare opportunity to shape the function—and the future—of recurring revenue at Sitetracker.
What You’ll Do
This is a net-new leadership role, which means you’ll own it end-to-end. You’ll design and operationalize the renewal process, define metrics for success, and lead complex negotiations directly with customers. Your focus won’t just be retention—it will be about identifying and unlocking expansion opportunities, aligning tightly with Sales, Customer Success, and Finance. Success means delivering against three major objectives:
1. Rebuild and roll out a scalable, repeatable renewal playbook.
2. Create accurate and proactive renewal forecasts that drive executive confidence.
3. Lead from the front on complex deals, while mentoring a growing team to scale impact.
The Skills You’ll Have
SaaS Renewal Contracts
-Personally negotiated and closed complex enterprise SaaS renewals across global markets
-Owned the renewal forecast with 90%+ accuracy over multiple quarters
-Aligned with Legal and Finance to streamline terms and reduce renewal friction
-Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins
-Led customer conversations that emphasized value realization, not just renewal mechanics
Renewal Playbook
-Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments
-Developed internal playbooks, templates, and dashboards to standardize execution
-Drove accountability through clear ownership and reporting structures
-Delivered reporting to executive leadership on renewal performance and key blockers
-Integrated renewal milestones into the broader customer journey framework
Background
-Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles
-Demonstrated ability to influence complex buying centers and navigate procurement processes
-Proven leadership within high-growth SaaS environments
-Experience standing up new teams or functions with cross-functional buy-in
-Strong executive presence and storytelling skills
Within 90 Days, You’ll:
- Conduct a full audit of current renewal workflows, tools, and performance across CSM teams.
- Define and socialize a draft renewal playbook, incorporating early stakeholder feedback.
- Establish renewal forecasting methodology and cadence for executive reporting.
- Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership.
- Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy.
Within 180 Days, You’ll:
- Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability.
- Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy.
- Coach and mentor internal team members on negotiation tactics and value-based renewal conversations.
- Drive improvement in renewal forecasting accuracy to 90%+.
- Identify key friction points in the renewal lifecycle and propose system or process enhancements.
Within 365 Days, You’ll:
- Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process.
- Deliver measurable improvements in gross and net revenue retention (GRR/NRR).
- Secure multi-year renewals with at least 25% of eligible customers.
- Present quarterly renewal performance insights to executive leadership and board-level stakeholders.
- Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it.
The Opportunity
This isn’t just a management role in Product Design—it’s a chance to shape the future of how we build, scale, and deliver user-centered design at Sitetracker. As our global design team grows and our product complexity scales, we need a design leader who thrives in ambiguity, owns outcomes, and relentlessly pursues excellence.
You won’t just guide the design direction—you’ll ensure consistency, quality, and innovation across an entire product domain. Whether it’s aligning teams across geographies or executing our collaborative vision for leveraging AI and our design systems, you’ll step into a high-impact role that combines strategic leadership, hands-on problem solving, and deep systems thinking.
Our top performers are strategic, quality-obsessed, and deeply invested in their teams. They challenge assumptions, elevate design standards, and coach others to greatness. You’ll have the freedom to own your vision and the backing of leadership who see design as essential—not optional. If you’re excited by complex workflows, cross-functional collaboration, and developing future leaders in design, this is your next defining move.
What You’ll Do
As the Manager of Product Design, you’ll take ownership of a global design team and drive high-impact projects from concept to execution. You’ll lead with empathy and excellence, ensuring that our solutions are rooted in rigorous research and delivered with precision and care.
You’ll unify product designers across time zones, build momentum behind our design system evolution, and coach designers to push the boundaries of what’s possible—all while cultivating a team culture of learning, innovation, and delivery. This isn’t just about execution; it’s about strategic leadership and building the systems that scale great design across the company.
You’ll also:
- Drive adoption of emerging design tools, including AI, to improve speed, quality, and innovation
- Shape and execute the 12-18 month strategic roadmap for your domain
- Establish strong collaboration between US and India-based team members
- Build a resilient, scalable team by onboarding top talent and mentoring high performers
- Deliver seamless end-to-end customer workflows that align with our design system and product goals
The Skills You’ll Have
- Act with Agency: Proven ability to operate in scrappy, resource-constrained environments
- Hands-on approach to execution; you’re not afraid to roll up your sleeves
- Champions new ideas and shows strategic thinking beyond the immediate role
- Builds innovative solutions and keeps up with design trends through LinkedIn, AI tools, and personal research
- Has a “builder” or founder mindset and uses AI heavily in daily workflows
B2B UX Design
- Portfolio demonstrates impact on key metrics such as ARR or product usage
- Clear, well-articulated design process grounded in B2B product development
- Prior experience with Salesforce or designing for similar enterprise platforms
Leadership / Management Skills
- Direct management experience, with a passion for growing individuals and teams
- Has led a transformation in design strategy or team capability
- Balances strategic vision with delivery; embraces the “player-coach” mindset
- Experience managing global teams, especially in India
- Deep experience defining and executing team-wide design strategies
Research
- Combines qualitative and quantitative research to guide decision-making
- Understands the balance between speed and depth in research
- Demonstrates how research directly shaped design outcomes
- Tackled highly ambiguous problems with user-centered discovery
- Conducted onsite or hard-to-access user research and worked creatively with proxies when needed
Within 90 Days, You’ll:
- Gain deep understanding of the features, functionality, and high-level user journeys within your assigned product domain, including current design patterns, workflow complexities, and user pain points
- Understand Sitetracker’s business model, including revenue drivers, customer segments, competitive positioning within the critical infrastructure market, and how your product domain contributes to overall business objectives
- Begin contributing to the design work of your team members as a player-coach, providing hands-on design guidance while establishing regular collaboration cadences for design reviews to ensure consistency and quality across your domain
- Assess current design team capabilities across US and India while also evaluating key user journeys within your domain to identify design debt and areas requiring immediate attention
Within 180 Days, You’ll:
- Ensure your design team operates independently at a high level, delivering research-backed solutions that meet enterprise customer workflow requirements without requiring constant oversight
- Develop a warm network of bar raising design candidates for your pipeline while filling any open positions on your team using established hiring processes
- Be executing the design roadmap for your domain, delivering key milestones that demonstrate measurable progress toward strategic objectives and improved user experiences
- Establish processes and accountability measures to ensure your team consistently adheres to the design system, achieving high adoption rates and maintaining consistency across your domain
Within 365 Days, You’ll:
- Lead the team to successfully launch major enterprise features that demonstrate measurable customer impact and business value, with documented improvements in user workflow efficiency
- Position your team as a center of excellence and strategic business partner, with design influencing product roadmap decisions for new and existing feature and system enhancements
- Achieve high levels of team satisfaction and retention while developing team members’ leadership capabilities, providing career development opportunities for high performers, and maintaining a strong pipeline of design candidates
- Drive breakthrough innovation initiatives that transform both internal design processes and deliver cutting-edge product capabilities for enterprise customers, establishing Sitetracker as a design innovation leader in the critical infrastructure industry
The Opportunity
This isn’t just a management role in Product Design—it’s a chance to shape the future of how we build, scale, and deliver user-centered design at Sitetracker. As our global design team grows and our product complexity scales, we need a design leader who thrives in ambiguity, owns outcomes, and relentlessly pursues excellence.
You won’t just guide the design direction—you’ll ensure consistency, quality, and innovation across an entire product domain. Whether it’s aligning teams across geographies or executing our collaborative vision for leveraging AI and our design systems, you’ll step into a high-impact role that combines strategic leadership, hands-on problem solving, and deep systems thinking.
Our top performers are strategic, quality-obsessed, and deeply invested in their teams. They challenge assumptions, elevate design standards, and coach others to greatness. You’ll have the freedom to own your vision and the backing of leadership who see design as essential—not optional. If you’re excited by complex workflows, cross-functional collaboration, and developing future leaders in design, this is your next defining move.
What You’ll Do
As the Manager of Product Design, you’ll take ownership of a global design team and drive high-impact projects from concept to execution. You’ll lead with empathy and excellence, ensuring that our solutions are rooted in rigorous research and delivered with precision and care.
You’ll unify product designers across time zones, build momentum behind our design system evolution, and coach designers to push the boundaries of what’s possible—all while cultivating a team culture of learning, innovation, and delivery. This isn’t just about execution; it’s about strategic leadership and building the systems that scale great design across the company.
You’ll also:
- Drive adoption of emerging design tools, including AI, to improve speed, quality, and innovation
- Shape and execute the 12-18 month strategic roadmap for your domain
- Establish strong collaboration between US and India-based team members
- Build a resilient, scalable team by onboarding top talent and mentoring high performers
- Deliver seamless end-to-end customer workflows that align with our design system and product goals
The Skills You’ll Have
- Act with Agency: Proven ability to operate in scrappy, resource-constrained environments
- Hands-on approach to execution; you’re not afraid to roll up your sleeves
- Champions new ideas and shows strategic thinking beyond the immediate role
- Builds innovative solutions and keeps up with design trends through LinkedIn, AI tools, and personal research
- Has a “builder” or founder mindset and uses AI heavily in daily workflows
B2B UX Design
- Portfolio demonstrates impact on key metrics such as ARR or product usage
- Clear, well-articulated design process grounded in B2B product development
- Prior experience with Salesforce or designing for similar enterprise platforms
Leadership / Management Skills
- Direct management experience, with a passion for growing individuals and teams
- Has led a transformation in design strategy or team capability
- Balances strategic vision with delivery; embraces the “player-coach” mindset
- Experience managing global teams, especially in India
- Deep experience defining and executing team-wide design strategies
Research
- Combines qualitative and quantitative research to guide decision-making
- Understands the balance between speed and depth in research
- Demonstrates how research directly shaped design outcomes
- Tackled highly ambiguous problems with user-centered discovery
- Conducted onsite or hard-to-access user research and worked creatively with proxies when needed
Within 90 Days, You’ll:
- Gain deep understanding of the features, functionality, and high-level user journeys within your assigned product domain, including current design patterns, workflow complexities, and user pain points
- Understand Sitetracker’s business model, including revenue drivers, customer segments, competitive positioning within the critical infrastructure market, and how your product domain contributes to overall business objectives
- Begin contributing to the design work of your team members as a player-coach, providing hands-on design guidance while establishing regular collaboration cadences for design reviews to ensure consistency and quality across your domain
- Assess current design team capabilities across US and India while also evaluating key user journeys within your domain to identify design debt and areas requiring immediate attention
Within 180 Days, You’ll:
- Ensure your design team operates independently at a high level, delivering research-backed solutions that meet enterprise customer workflow requirements without requiring constant oversight
- Develop a warm network of bar raising design candidates for your pipeline while filling any open positions on your team using established hiring processes
- Be executing the design roadmap for your domain, delivering key milestones that demonstrate measurable progress toward strategic objectives and improved user experiences
- Establish processes and accountability measures to ensure your team consistently adheres to the design system, achieving high adoption rates and maintaining consistency across your domain
Within 365 Days, You’ll:
- Lead the team to successfully launch major enterprise features that demonstrate measurable customer impact and business value, with documented improvements in user workflow efficiency
- Position your team as a center of excellence and strategic business partner, with design influencing product roadmap decisions for new and existing feature and system enhancements
- Achieve high levels of team satisfaction and retention while developing team members’ leadership capabilities, providing career development opportunities for high performers, and maintaining a strong pipeline of design candidates
- Drive breakthrough innovation initiatives that transform both internal design processes and deliver cutting-edge product capabilities for enterprise customers, establishing Sitetracker as a design innovation leader in the critical infrastructure industry
The Opportunity
As an Operations Associate on Sitetracker’s Customer Experience Operations Team, you’ll play a key role in making our services business run smoothly. You’ll help ensure that projects are set up correctly, resources are planned effectively, and billing is accurate and timely.
You’ll work closely with Delivery Managers, Project Managers, and the Operations Team to solve practical challenges like:
Matching the right people to the right projects,
Ensuring time & materials work is billed correctly
Keeping project data clean and organised
You’ll help improve and streamline processes, allowing our delivery teams to focus on serving customers. Experience with Salesforce, CPQ, and Certinia (FinancialForce) is a big plus, as you’ll use these systems daily to track work and deliver results.
Suppose you enjoy problem-solving, collaborating across teams, and ensuring details are accurate. In that case, this role will provide you with the opportunity to learn, grow, and have a meaningful impact on our operations.
What You’ll Do:
As an Operations Associate, you’ll be the engine behind our project execution success, managing everything from project setup and resource planning to skills tracking and billing workflows. You’ll ensure the right people are on the right projects at the right time, aligning team assignments with skills to drive efficient and high-quality delivery. Your reports won’t just inform; they’ll empower leadership with actionable insights for better, data-driven decisions. You’ll serve as a proactive and trusted operational partner to Delivery Managers, Finance, and Project Managers, identifying recurring issues and championing scalable solutions that elevate data quality and process automation. Collaborating closely with the Operations Manager, you’ll contribute to high-impact strategic initiatives, such as process redesigns, tool enhancements, and system integrations, representing Operations in cross-functional projects that enhance our customer delivery. Your expertise in navigating Salesforce, Certinia, and internal tools will set you apart as the go-to team member who ensures nothing falls through the cracks
The Skills You’ll Have:
- Resource Planning & Skills Management
- Maintain and update resource allocation recommendations for project schedules and assignments.
- Coordinate assignments of project delivery teams with upcoming projects and skills required.
- Facilitate and coordinate resource planning across regions
- Monitor utilisation targets and flag resource conflicts.
- Coordination of Partner resources
- Project Creation and Tracking
- Set up new projects in our project management/ERP system accurately and on time.
- Maintain project records, budgets, and billing milestones.
- Support Implementation Managers with project data accuracy.
- Billing & Finance Support:
- Basic knowledge of time-tracking and expense reconciliation.
- Collect, validate, and prepare Implementation Time & Materials billing & subscription overages information supplied to finance for invoicing.
- Reconcile time entries and expenses.
- Support Finance to ensure timely, accurate invoicing.
- Process Support & Reporting
- Follow standard operating procedures for project creation, billing, and resource planning.
- Help identify process gaps and propose improvements.
- Produce scheduled reports on resource utilisation, project status, and billing.
- Technology:
- Comfort with Google Sheets and Microsoft Excel for tracking and reporting.
- Proficiency with Salesforce (Opportunities, Reports, Dashboards) and/or Certinia (FinancialForce) is a plus
- Professional Qualities:
- Strong organisational skills and the ability to manage multiple tasks at once.
- Collaborative, with excellent communication skills to work across the Delivery, Finance, and Operations teams.
- Analytical mindset with a focus on accuracy and process improvement.
Within 90 Days, You’ll:
- Complete onboarding and systems training.
- Learn internal processes for project setup, billing, and resource planning.
- Accurately create new projects in the system with supervision.
- Begin supporting time-entry validation and data cleanup.
- Transition into facilitating the Monthly Subscription overages process
Within 180 Days, You’ll:
- Independently manage project creation requests, monitor resource allocations, and resolve conflicts with high accuracy.
- Support monthly T&M billing cycles and subscription overages processes, ensuring data is accurate and delivered on time.
- Produce standard resource and billing reports and serve as the primary point of contact for related questions.
- Demonstrate ownership of assigned operational workflows and consistently maintain minimal errors.
- Proactively suggest and assist in implementing process improvements to enhance efficiency and accuracy.
Within 365 Days, You’ll:
- Execute end-to-end project setup, resource planning, skills tracking/management, and billing processes with accuracy and accountability.
- Plan project resources effectively based on team skills and ensure nothing falls through the cracks by being reliable and responsive.
- Develop and enhance reporting outputs, providing actionable insights that support data-driven leadership decisions.
- Drive data quality and process automation by identifying issues and recommending scalable improvements; demonstrate confidence using Salesforce, Certinia, and other internal systems.
- Partner with the Operations Manager on strategic initiatives, represent the Operations team in cross-functional projects, and support process redesigns, tool upgrades, or system integrations.
The Opportunity
Sitetracker, named one of the best places to work for by USA Today, is looking for ambitious and driven Enterprise Sales Development Representatives to add to our team. In this role, you will produce new sales leads to the sales pipeline by identifying, qualifying, and setting meetings for Account Executives acrossNorth America.
The Enterprise Sales Development Representative plays a key role in growing Sitetracker’s business. This is a unique opportunity to join a dynamic team in a fast-growing company and gain extensive experience and knowledge working closely with sales leaders, account executives, and other revenue-focused teams.
The Skill Set
- Make outbound calls and send outbound emails to build interest in Sitetraker products and generate leads for the sales team
- Be comfortable to work in US time zones
- Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection-handling skills.
- Positive and energetic phone presence, excellent listening, and strong written communication skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Analyst I, you are not just filling a role—you are stepping into a position that transforms how businesses operate. This is your chance to be at the intersection of technology, strategy, and customer success. You will partner with Solution Engineers and Architects to design and deliver scalable solutions that address real-world challenges for global enterprises.
This hands-on role combines technical expertise, analytical thinking, and customer engagement to deliver solutions that truly matter. From configuring Sitetracker modules and performing data migrations to building actionable dashboards and leading requirements sessions, you will drive measurable outcomes that shape the success of critical infrastructure projects worldwide.
This role also offers global exposure. You’ll collaborate with international teams and stakeholders, working flexible schedules to match business priorities—including UK (3 PM – 12 AM IST) and US (6 PM – 3 AM IST) shifts, with occasional rotations as required.
What You’ll Do:
We’re looking for a solution-oriented problem solver with strong technical aptitude and a passion for driving impact. Your expertise in Salesforce configurations, automation, data migrations, and advanced Excel will help you deliver high-quality outcomes. Just as important are your communication skills and collaborative mindset, enabling you to engage confidently with customers and internal teams.You thrive in fast-paced environments, manage multiple priorities with precision, and take ownership of delivering exceptional results.
The Skills You’ll Have:
- Technical Aptitude:
- Configure modules and implement automation using Salesforce flows. Develop and implement approval processes, validation rules, and reports.
- Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables).
- Understand custom metadata types and managed packages.
- Communication & Collaboration:
- Strong verbal and written communication skills.
- Ability to engage with customers and internal teams throughout project delivery.
- Work Management:
- Manage multiple tasks with attention to detail in a fast-paced environment.
- Consistently deliver quality outcomes under tight deadlines.
- Preferred Certifications:
- Salesforce Certified Administrator (or ability to achieve in 6 months). Sitetracker Certification post-training.
Within 90 Days, You’ll:
- Achieve 85% utilisation, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions.
Within 180 Days, You’ll:
- Train others on how to use and configure the Sitetracker product.
- Concurrently manage configuration tasks across multiple projects.
- Lead customer meetings, ensuring adherence to deadlines and deliverables.
Within 365 Days, You’ll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity:
This is not your typical Director-level role — it’s your chance to define and own the blueprint for how Sitetracker delivers innovative, revenue-generating services that drive long-term customer success. As our Sr. Director of Services Product Management, you’ll sit at the intersection of strategy, innovation, and impact, building entirely new service offerings that go far beyond enablement or support. Our services organization is critical to our customers’ experience and ongoing value realization. But with 85% of time billed to delivery, the team lacks the bandwidth to innovate. That’s where you come in — to drive the strategy, roadmap, and execution of new service offerings that scale customer outcomes and services revenue alike You’ll have full ownership of the services roadmap, shaping it from the ground up. This is a high-impact, high-visibility role perfect for a bar-raiser who thrives with autonomy, understands services inside and out, and wants to build the future of services at a fast-growing SaaS company.
What You’ll Do:
You won’t just build services — you’ll build the business case, the process, and the playbook for scale.As the first leader in this function, you’ll define what great looks like for Sitetracker’s services portfolio. You’ll launch high-impact service offerings that support different stages of our customer lifecycle, from implementation to optimization. You’ll own the roadmap, aligning with Sales, Product, Delivery, and Marketing to ensure our services drive growth, value, and customer satisfaction. Key success milestones include building roadmaps for our Forward-Deployed Engineering (FDE) and Professional Services / Learning & Development (L&D) portfolios — and driving a 10% YoY increase in services revenue.
This is a career-defining opportunity to shape how Sitetracker monetizes, delivers, and scales its services motion globally.
The Skills You’ll Have:
Services Product Management
-Launched net-new service products from concept to market with defined deliverables, success metrics, and market-fit validation.
-Created service offerings with clear pricing, scope, and delivery models.
-Partnered closely with delivery teams to ensure readiness and excellence in execution.
-Developed a multi-quarter roadmap aligned with both product development and customer needs.
-Built go-to-market playbooks, including enablement materials and scalable launch plans.
-Used data to identify, validate, and prioritize service opportunities for long-term value.
-Built roadmaps for forward-deployed engineering (FDE), which would be a plus.
Services Revenue
-Deep knowledge of pricing models including T&M, fixed-fee, recurring, and hybrid
approaches.
-Aligned pricing models to business goals such as customer acquisition, retention, or margin expansion.
-Built offerings like proof-of-concepts and tiered packages that grow with customer maturity.
-Evaluated financial and operational impacts of revenue models on metrics like ARR and utilization.
-Created innovative hybrid services that improved CLV and balanced risk for clients and Sitetracker.
Salesforce & SI Ecosystem
-Strong understanding of Salesforce as a platform, not just a CRM — including how to build and package services around it.
-Collaborated with and enabled SIs (e.g., Accenture, Capgemini) to co-deliver or resell services.
-Designed services tailored for partner delivery, including training, SOWs, and pricing frameworks.
-Built and executed joint GTM strategies that resulted in new pipeline and market reach.
-Quantified and optimized the impact of partner channels on services revenue and scalability.
Within 90 Days, You’ll:
- Build a comprehensive understanding of Sitetracker’s current services, delivery model, and customer lifecycle.
- Partner with the CCO and Services leaders to align on strategy, expectations, and success metrics.
- Assess the current pipeline for service innovation and identify immediate wins or extensions.
- Deliver a rough draft of the initial services roadmap for forward-deployed engineering (FDE) and PS/L&D.
- Present a go-forward strategy for services portfolio innovation to executive leadership.
Within 180 Days, You’ll:
- Launch at least one net-new services offering with clear GTM, enablement, and delivery plans.
- Finalize and begin execution of a 12-month services roadmap aligned with customer needs and revenue goals.
- Create internal alignment across Sales, Delivery, Product, and Finance to support scalable service launches.
- Deliver initial financial results and customer feedback on the first services launched.
- Establish core KPIs for services product performance, utilization, and revenue contribution.
Within 365 Days, You’ll:
- Drive a minimum of 10% YoY increase in services revenue through new and enhanced offerings.
- Launch a complete services portfolio strategy that supports lifecycle, retention, and expansion.
- Operationalize repeatable GTM and enablement playbooks across internal teams and partners.
- Scale partner-delivered services to contribute meaningfully to services capacity and margin.
- Be recognized as a key business leader driving revenue and innovation at Sitetracker.
The Opportunity
This is your chance to do career-defining work on products that power critical infrastructure worldwide. At Sitetracker, we’re not building just another SaaS interface—we’re designing complex, scalable systems used by some of the world’s largest companies to manage massive deployments of infrastructure.
As a Senior Product Designer, you’ll play a central role in shaping how thousands of users interact with our platform every day. You’ll work on enterprise-scale design challenges, leveraging UX best practices, customer research, and your own critical thinking to deliver elegant, intuitive solutions.
This role gives you the autonomy to lead projects, influence design systems, and go deep into research and strategy. You’ll join a growing, global design team that values curiosity, craft, and smart decision-making. If you thrive in complexity, love bringing clarity to chaos, and want to stretch your skills in a fast-growing environment—this role was made for you.
What You’ll Do
You’ll partner closely with PMs, engineers, and cross-functional stakeholders to shape features from concept through delivery. Your work will directly impact user success and business outcomes. You’ll bring strong visual and interaction design skills and back it up with thoughtful reasoning and rigorous research.
In this role, you will:
– Take ownership of core user experiences, ensuring they are simple, scalable, and delightfully usable
– Conduct end-to-end research to inform product decisions and validate design directions
– Push the quality bar through detailed, accessible, and developer-ready design deliverables
– Stay curious and scrappy—constantly learning, testing new tools (including AI), and shipping iteratively
– Contribute to the evolution of our design system, helping improve visual consistency and UX standards
The Skills You’ll Have
UX Design:
– Portfolio includes B2B product design with measurable impact (e.g., ARR growth, user retention, engagement)
– Demonstrates a structured and thoughtful design process from discovery to delivery
– Familiarity with Salesforce or similar enterprise platforms is a plus
Agency, Curiosity & Critical Thinking
– Can self-lead projects with minimal oversight and high accountability
– Regularly experiments with new tools and technologies, including AI
– Has built personal or experimental projects leveraging AI and emerging technologies
User Research
– Incorporates qualitative and quantitative research throughout the design process
– Can adapt research rigor to timelines while ensuring actionable insights
– Has tackled ambiguous problems using research as a strategic tool
– Experience conducting on-site research or overcoming access limitations with proxies
Within 90 Days, You’ll:
- Understand Sitetracker’s tool, problems we solve, and the people we solve them for, while being able to articulate the value we provide across various market segments in critical infrastructure
- Complete your own audit of your product area and identify areas of improvement, taking ownership of problems beyond immediate scope and driving solutions proactively without waiting for direction
- Lead brainstorming and early feature discovery sessions with your product and engineering peers, demonstrating curiosity by questioning assumptions and digging deep into problems before jumping to solutions
- Design and iterate on ideas through research-backed approaches, conducting usability testing and research sessions to validate design decisions and inform your process
- Create final designs that align with Salesforce Lightning Design System standards while contributing to our design system evolution and documenting your design decisions thoroughly
Within 180 Days, You’ll:
- Become a trusted partner for your product peer and customers, building relationships within our company and with enterprise customers through direct research engagement
- Collaborate on improving our design and product processes while taking proactive ownership of design system quality and identifying opportunities for system improvements
- Demonstrate agency by exploring AI tools and emerging technologies on your own, integrating them into your workflow to increase efficiency without compromising quality
- Lead the feature development lifecycle with your tech lead from conceptualization to code-complete, executing research to inform decisions while identifying systemic improvement opportunities for your team and progressing toward your team’s measurements of success
Within 365 Days, You’ll:
- Successfully lead high-impact features or system improvements that demonstrate measurable customer value and business impact, establishing yourself as a key contributor to your product area’s success
- Lead application of new technologies including AI-powered features to support business processes and overall user experience, positioning yourself as an innovative problem-solver who works independently with minimal supervision
- Serve as a strong contributor to the product roadmap and vision for your area, actively participating in every phase of development while demonstrating strategic thinking about business impact and user value
- Become the most vocal advocate for customers in your product segment, with deep expertise in complex user journeys and end-to-end process design thinking while contributing significantly to your team achieving its targets and success metrics
At Sitetracker, we are in the process of reinventing our product from the ground up.
Based out of our office in Bangalore for 2-3 days a week, we’re looking for a Lead Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team.
As a Lead Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best.
As a Team Lead, you will guide less experienced designers on the team, guiding them to use the right tools and techniques to solve users’ problems, and ensuring that their work is meeting a standard of excellence. You will be in close contact with the US team, forming an essential part of the bridge between the two halves of the team.
For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative.
The Skill Set:
- Effectively lead discussions and design activities with team members and partners
- Effectively manage multiple projects and negotiate competing priorities with product and engineering peers
- Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity
- Articulate design decisions effectively
- Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira
- Work with various design systems and languages
- Have a strong eye for aesthetics
- Apply basic understanding of User Research methodologies
- Apply experience with information architecture, requirements synthesis, and new product explorations
- Work with a distributed North American team
Within 60 Days, You’ll:
- Understand Sitetracker’s tools, the problems we solve, and the people we solve them for
- Start formulating user and customer personas for your space
- Design and iterate on ideas with product managers and stakeholders
- Lead brainstorming and early feature discovery sessions with your product and engineering peers
- Create final designs, and test them with internal and/or external users
- Stay involved in the development of a feature from conceptualization to code-complete
- Complete your own audit of you product area and identify areas of improvement
- Familiarize yourself with Salesforce Lightning Design System
Within 180 Days, You’ll:
- Conduct usability testing and research sessions with your product peer
- Become a trusted partner for your product peer, and our customers
- Build relationships within our company and with our customers
- Be able to articulate the value Sitetracker provides our customers and across various market segments
- Collaborate on improving our design and product processes
- Ship a new product to all of our customers
- Contribute to our young design system
Within 365 Days, You’ll:
- Become the most vocal advocate for our customers in your product segment
- Document best practices and educate your team, and the company as to what they are
- Drive efficiencies in the team by understanding the business needs and engineering constraints
- Define design standards you’ve implemented in your product area to help scale our designs
- Drive the product roadmap by actively participating in every phase of the product development cycle
- Understand application of new technologies to support business processes and overall user experience
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity:
Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.
This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority.
With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy.
What You’ll Do:
You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value.
You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards.
You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You’ll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.
The Skills You’ll Have:
Strategic Project Management
- Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies.
- Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
- Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
- Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
- Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
- Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.
Stakeholder & Relationship Management
- Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
- Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
- Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
- Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
- Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.
Technical Aptitude & Operational Rigor
- Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
- Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
- Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
- Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.
Process Optimization
- Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
- Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
- Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
- Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
- Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.
Within 90 Days, You’ll:
- Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
- Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
- Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
- Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
- Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
Within 180 Days, You’ll:
- Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals.
- Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
- Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance.
- Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
- Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
Within 365 Days, You’ll:
- Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
- Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
- Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
- Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems.
- Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.
The Opportunity
This is your chance to lead from the front in one of Sitetracker’s highest-impact roles. As a Senior Sales Engineer, you won’t just support deals—you’ll become the technical linchpin accelerating our expansion across the EMEA region. This role exists to drive outcomes in a high-stakes, high-growth market where enterprise customers are deploying mission-critical infrastructure.
You’ll lead deep, prescriptive conversations with prospects—turning complex operational challenges into scalable solutions using Sitetracker’s category-defining platform. Your ability to act with agency and bring intense competence will directly influence revenue growth and customer success.
You’ll join a team of top performers who thrive by owning their craft, acting decisively, and partnering closely across functions. And for the right candidate, this is a career-defining opportunity to grow fast, move fast, and build for tomorrow.
What You’ll do:
You’ll be the trusted technical advisor from the first discovery call through technical validation and close. You’ll shape buying decisions by leading tailored demos, building solution narratives, and influencing stakeholders at every level—from field operations to the C-suite. You’ll be part of the team that is responsible for growing our DACH region and you’ll be someone that can communicate in German at business level.
You’ll drive pipeline velocity, reduce friction in the sales cycle, and translate Sitetracker’s product capabilities into tangible business outcomes. Your partnership with Account Executives will be essential to driving both net-new wins and long-term customer value.You’ll also influence how we evolve—whether by feeding insights into the product roadmap, contributing to sales enablement, or mentoring peers. Your role isn’t just to keep up—it’s to raise the bar.
The Skills You’ll Have:
Presales Experience
+ Successfully supported enterprise software sales cycles from discovery to close
+ Delivered compelling, value-based product demonstrations tailored to stakeholder needs
+ Navigated technical evaluation processes including RFPs, security reviews, and POCs
+ Translated customer requirements into scalable, real-world platform solutions
+ Configure and architect customised solutions during the sales cycle
Technical Acumen
+ Quickly learned new solutions and configured software environments independently
+ Built, maintained, and customized demo environments for complex use cases
+ Integrated enterprise systems (e.g., Salesforce, GIS) with technical credibility
+ Demonstrated deep product knowledge that elevated stakeholder confidence
+ Functioned as a solution architect across multiple high-value enterprise opportunities
Industry Knowledge
+ Ran complex sales opportunities in telecom, energy, utilities or across multiple different verticals/industries
+ Connected industry trends to customer goals in discovery and solutioning
+ Closed a variety of deals (Mid Market, Enterprise & strategic) with site- and asset-based operational complexity
+ Anticipated challenges unique to large-scale infrastructure rollouts
+ Acted as a regional authority on industry-specific use cases and best practices
Business Acumen
+ Tailors communications for different audience including C-level executives (business strategy) and IT/Operations/Architecture leadership (technical validation)
+ Mapped platform functionality to financial and operational metrics
+ Partners cross-functionally to align Sitetracker’s solution with customers strategic goals
+ Operates with near complete autonomy, consistently delivering high quality, complex deliverables and driving consensus among internal stakeholders (Product, Sales, Services)
+ Influences strategic outcomes beyond the technical solution alone
Within 90 Days, You’ll:
- Ramp on Sitetracker’s platform, SE methodology, and demo environments
- Lead technical discovery and solutioning on active opportunities
- Deliver your first tailored, value-based demo to a key prospect
- Collaborate with AEs to build regional sales strategies
- Shadow top performers and complete SE certification
Within 180 Days, You’ll:
- Own the full technical sales cycle for mid-to-large enterprise accounts
- Build reusable demo flows and technical assets that accelerate velocity
- Influence win strategy through technical close plans
- Partner with Product and Marketing to refine messaging based on field insight
- Contribute to internal training by sharing best practices and lessons learned
Within 365 Days, You’ll:
- Drive consistent impact in win rates, deal size, and cycle time
- Lead complex, multi-stakeholder deals from first touch to close
- Mentor new SEs and elevate team performance
- Shape product direction by providing structured customer feedback
- Be recognized as a strategic partner to Sales Leadership and Product
Sitetracker powers the rapid deployment of tomorrow’s infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Opportunity
This is a key role for an engineer passionate about delivering high-quality and efficient software solutions. We’re looking for a seasoned problem-solver—not just a Salesforce developer—who can quickly become an expert in our Sitetracker product. You’ll have the autonomy to proactively find and solve big problems, whether that means identifying and fixing technical debt or unblocking other engineers. Your ability to write efficient code and leverage existing patterns will be critical as you independently deliver significant enhancements with consistent throughput.
If you’re eager to make a significant impact across our entire Engineering organization, you’ll thrive here. While our primary tech stack is Salesforce, you’ll also get the opportunity to work with our new cloud-based services, helping you grow and expand your expertise.
What You’ll do:
We’re looking for a Senior Software Engineer who is passionate about both code quality and technical leadership. You’ll write elegant, easy-to-understand code that is built for extensibility and unit testing. You will take ownership of building and shipping features, ensuring they are robust and well-tested, delivering not just functionality but a foundation for future growth.
This commitment to quality code is amplified by your ability to leverage cutting-edge tools. A key part of your role will be using AI to accelerate development, from generating and refining code to proactively identifying edge cases and gaps in requirements. You will also use AI to help build and ship multiple interconnected features, allowing you to deliver high-quality features faster and with greater confidence.
Beyond your individual contributions, you’ll be a mentor for junior engineers. You will provide guidance through pull request reviews, pair programming, and knowledge-sharing sessions to foster a culture of technical excellence. Your work will not only deliver high-quality features but also help shape the future of our engineering team by building up the next generation of talent.
The Skill Set:
- Technical Expertise & Architecture:
- Independently breaks down the tech specs and drafts sections of the TDD.
- Writes extensible and code that’s easy to unit test.
- Uses AI to build and ship multiple interconnected features.
- Expertly debugs complex issues across multiple systems.
- Understands how to optimize database query performance by optimizing indices.
- Writes elegant, easy-to-understand code.
- Leadership & Team Enablement:
- Mentors all engineers across the organization.
- Mentors non-engineers in various positions within the company.
- Works effectively with team members in different parts of the org, i.e., product, QA, DevOps, support, etc.
- Breaks large features into smaller deliverables for junior engineers.
- Quality & Customer Focus:
- Learns the “Why” for the requirements.
- Leverages AI to identify additional test cases, edge cases, and gaps in requirements. Then writes code to address the test cases, edge cases, and gaps.
- Guides the conversation to focus on user outcomes, not just features.
- Drills in and understands how different personas will use the software.
- Communication & Influence:
- Communicates effectively with all stakeholders, technical and non-technical.
- Is comfortable giving presentations or demos to small and large audiences.
Within 90 Days, You’ll:
- Become Sitetracker Certified
- Guide the conversation to focus on user outcomes, not just features.
- Collaborate with external teams to debug issues raised by customers.
- Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
- Write elegant, easy-to-understand code and leverage AI to help generate and refine code and tests.
Within 180 Days, You’ll:
- Identify areas of technical debt and provide solutions to optimize.
- Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
- Break large features into smaller deliverables for junior engineers.
- Serve as a technical expert for modules and features built during requirement and design sessions.
Within 365 Days, You’ll:
- Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
- Have identified and improved issues within the engineering org, like the QA process, build process, etc.
- Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer’s business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers