Careers
Work at Sitetracker
Deploy the future for yourself and the globe with Sitetracker.
What if you could go to work everyday with a smile? Oh, and be able to leave with a smile. At Sitetracker, we believe that people are our number one asset. They’re the cornerstone for everything, from making our platform the envy of the industry to ensuring that our customers are always on point. Visit us any time and learn why we smile so much.

Great Customers
Our customers use Sitetracker every day to build the infrastructure of tomorrow. Our market leading 94% adoption rate speaks to the change we bring to our customers’ lives.
Amazing Product
Powerful enterprise grade software built for the unique needs of operations teams and project managers across industries like telecom and alternative energy.
Great Opportunity
Ubiquitous connectivity and alternative forms of energy are transforming the ways we live our lives. Sitetracker makes these incredibly complex projects possible.
Amazing Culture
Helping local charities, supporting major causes, joining Spartan races, and taking spin classes — we work hard and have a lot of fun.
What Our Employees Are Saying
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Every time we have a new release, I have the opportunity to work with engineers and see the ideas become a new set of features. It is incredible to be a part of all stages of the product, from conception to development.
Shari Clare Technical Writer -
I am a highly motivated and career-driven person, and I was looking for a workplace where I can continually grow. At Sitetracker, I am learning how to be a better CSM every day through effective requirements gathering sessions and a more strategic approach. I am proud of my new training program for our Salesforce Lightning upgrade and the range of executive dashboards and reports that I have built!
Kathleen Roberts Customer Success Manager -
Our product’s biggest differentiators are its array of features, templates, capacity for customization, and focus on seamless usability. We have slotted enhancements and development hours dedicated to improving usability for our end users. I am proud of my team’s efforts, which are reflected in our high scores and renewal rates.
Zainab Shikari Senior Software Engineer
Open Roles
Awesome locations, great offices, and amazing people. Explore available roles at Sitetracker and join the team. See the job applicant policy here.
Key Responsibilities:
- Engage directly with customers to gather, analyze, and document business and functional requirements.
- Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
- Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
- Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform.
- Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
- Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
- Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
- Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
- Participate in continuous improvement efforts for internal processes and methodologies.
Qualifications:
- 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
- Experience working on enterprise software implementations or digital transformation projects.
- Strong process mapping and documentation skills.
- Proficient at conducting stakeholder interviews and facilitating workshops.
- Excellent communication, facilitation, and stakeholder management skills.
- Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
- Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
- Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.
Within 90 Days you Will:
- Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology.
- Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects.
- Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases.
- Begin supporting senior Business Analysts and Project Managers with documentation and research tasks.
- Independently lead requirements gathering sessions with customers under the guidance of a Project Manager.
- Document and model customer business processes, identifying gaps and opportunities for improvement.
- Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication.
- Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders).
Within 180 Days you Will:
- Fully own the Business Analyst role on at least one active customer implementation project.
- Be recognized by both internal teams and clients as a reliable partner and process expert.
- Recommend best practices for process optimization and solution configuration based on prior customer engagements.
- Begin mentoring newer team members or assisting with onboarding efforts.
Within 360 Days you Will:
- Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements.
- Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery.
- Contribute to internal process improvements, knowledge base development, or team enablement initiatives.
- Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts.
Within 90 Days, You’ll:
- Successfully onboard into your accounts, building rapport with key customer contacts and understanding their current landscape.
- Identify at least 3-5 high-potential expansion opportunities within your assigned accounts, initiating discovery conversations.
- Present Sitetracker’s value proposition tailored to specific customer needs, demonstrating a clear understanding of our product capabilities.
Within 180 Days, You’ll:
- Drive multiple expansion opportunities from pipeline generation through to advanced stages, actively working towards closing deals.
- Achieve initial ARR targets for your assigned accounts, demonstrating consistent progress towards overall revenue goals.
Within 365 Days, You’ll:
- Consistently meet or exceed your annual ARR targets, significantly contributing to Sitetracker’s overall revenue growth.
- Act as a trusted strategic advisor to your customers, influencing their long-term digital infrastructure and energy sector strategies.
- Innovate and implement growth strategies that enhance customer satisfaction, retention, and identify new avenues for high-value partnerships.
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
Within 90 Days, You’ll:
- Deliver integration solution design for at least one active cross-functional project.
- Build strong working relationships with product, engineering, and key external vendors.
- Conduct architectural reviews for current integration workflows and propose improvements.
- Act as a technical thought partner during early-stage discovery on upcoming initiatives.
Within 180 Days, You’ll:
- Lead the end-to-end architecture and delivery guidance for multiple concurrent integration projects.
- Drive consistency in technical standards across all integration designs and documentation.
- Actively influence technical alignment and strategy with at least two external system vendors.
- Be recognized as a go-to authority on integration best practices within the team.
Within 365 Days, You’ll:
- Establish and enforce scalable integration architecture frameworks across the organization.
- Mentor junior architects and engineers on integration strategy and execution.
- Deliver measurable performance improvements across key systems through thoughtful integration design.
- Lead cross-functional post-mortems and incorporate learning into future solution architecture.
The Skill Set
- Make outbound calls and send outbound emails to build interest in Sitetraker products and generate leads for the sales team
- Be comfortable to work in US time zones
- Have a minimum of 5-6 years of experience as a Business Development Representative targeting the US.
- History of lead generation or sales development.
- A self-starter with a proven track record of success and tenacity.
- Excellent communication, qualification, and objection-handling skills.
- Positive and energetic phone presence, excellent listening, and strong written communication skills.
- Team player who is truly passionate about software and technology.
- Innate hunger, self-motivation, and work ethic.
Within 60 Days, You’ll:
- Build on your knowledge of Sitetracker by working closely with the Sales Development team.
- Research prospective clients and acquire high-level contacts leveraging third-party databases and social networking sites.
- Prospect, educate, qualify, and develop sales ready leads and opportunities from lead generation activities and outbound cold calling into targeted accounts.
- Interact with prospects via telephone and email to uncover pain points, identify opportunities and generate interest.
Within 180 Days, You’ll:
- Perfect your knowledge of Sitetracker by becoming Sitetracker certified.
- Have formed a strong working relationship with the enterprise sales team and the individual Account Executives you will be supporting.
- You’re fully ramped and maintaining a healthy pipeline.
- Have sourced at least one deal that has closed at the company.
Within 365 Days, You’ll:
- Continue to learn the nuances of enterprise sales.
- Understand the various approaches and complexities to enterprise sales.
- Use your experience and success to help mentor other Sales Development Representatives
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
The Skills You’ll Have
- Technical Architecture & Platform Design
- Able to lead technical architecture for major product modules and design scalable, performant Salesforce solutions.
- Ensures architectural decisions align across Salesforce and complementary technologies like React Native and Spark.
- Evaluates technical risks and makes strategic trade-off decisions.
- Drives platform integration at scale, aligning data models and execution flows.
- Designs for extensibility, resilience, and long-term adaptability.
- Excellence in Salesforce Engineering & Platform Execution
- Develops and implements solutions using Apex, SOQL/SOSL, LWC, and Aura with deep platform knowledge.
- Optimises query performance, runtime execution, and governor limit consumption.
- Establishes and enforces coding standards and scalable design patterns.
- Builds secure, high-quality, maintainable code foundations.
- Implements comprehensive testing strategies, including performance and security validation.
- Technical Leadership & Mentorship
- Mentors engineers through hands-on guidance in debugging, refactoring, and architectural thinking.
- Models engineering excellence and elevates team capabilities.
- Promotes a culture of continuous learning and documentation.
- Facilitates knowledge-sharing sessions and technical deep dives.
- Guides teams to operate with stronger technical clarity and ownership.
- Product Collaboration & Cross-Functional Influence
- Collaborates with Product Managers to align scope, sequencing, and feasibility.
- Translates business objectives into well-formed technical execution plans.
- Produces clear technical design documentation for diverse audiences.
- Influences decision-making by advocating for scalable, customer-centric technical solutions.
- Ensures technical efforts directly support product outcomes and customer value.
Within 90 Days, You’ll:
- Develop a deep understanding of core Salesforce product modules and their execution patterns.
- Ramp fully into Sitetracker’s technology stack, architectural guidelines, and engineering principles.
- Deliver enhancements and fixes that demonstrate quality, speed, and architectural alignment.
- Contribute meaningful insight through code reviews and technical recommendations.
- Build strong working relationships across engineering, product, and design.
Within 180 Days, You’ll:
- Design, build, and release large-impact platform components or features.
- Serve as the primary technical reference for key modules in the stack.
- Lead incident investigations and drive preventative improvements.
- Identify areas of technical debt and initiate prioritised remediation efforts.
- Shape roadmap discussions by offering well-reasoned technical perspectives.
Within 365 Days, You’ll:
- Drive a significant technical or product initiative from initial concept through launch, adoption, and stability.
- Elevate team technical maturity through ongoing mentorship, code quality improvements, and process refinements.
- Improve system maintainability, scalability, and developer productivity through modernisation or re-architecture efforts.
- Reduce defects and accelerate development velocity through improved engineering practices.
- Become a domain expert in the industries served (telecom, EV, renewables, utilities), applying that knowledge to system design and product evolution.
The Skill Set:
- UX Design & Problem Solving
- Demonstrates deep curiosity and ability to uncover users’ true needs
- Produces highly structured user flows, wireframes, and mockups
- Understands the end-user’s operational context, limitations, and goals
- Design workflows that eliminate friction and improve user clarity
- Shows a thoughtful design process in portfolio work
- Agency, Curiosity & Critical Thinking
- Takes initiative and self-directs without close supervision
- Investigates ambiguous problem spaces
- Asks thoughtful questions that clarify needs, constraints, and success outcomes
- Explores and uses modern design and AI tools
- Owns outcomes, not just tasks
- User Research
- Conducts interviews, usability testing, and workflow analysis
- Synthesises learnings and extracts actionable insights
- Shares findings that influence product direction
- Balances research depth with product velocity
- Works comfortably in ambiguous, discovery-heavy contexts
- UI Design & Visual Craft
- Creates clean, consistent, visually clear interfaces
- Pays strong attention to spacing, hierarchy, and detail
- Works within and contributes to a shared design system
- Demonstrates well-composed visual work in portfolio
- Designs for clarity and intuitive comprehension
- Design System Contribution
- Utilizes existing components effectively
- Contributes improvements and new patterns
- Documents design intent and component guidelines
- Advocates for consistency across UX surfaces
- Supports design scalability and shared standards
Within 90 Days, You’ll:
- Develop a strong understanding of Sitetracker users and workflows
- Contribute UX and visual design artefacts to feature development
- Participate in design reviews and implementation cycles
- Build collaborative working relationships across product and engineering
- Demonstrate independent problem exploration
Within 180 Days, You’ll:
- Lead design for mid-sized product features or verticals.
- Conduct and share research insights with cross-functional teams
- Proactively identify UX opportunities and improvements
- Contribute patterns or components to the design system
- Help improve the overall user experience through process insight
Within 365 Days, You’ll:
- Become the UX lead for a specific problem or product area
- Deliver end-to-end design from research through delivery
- Influence product direction based on user empathy and design reasoning
- Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
Within 90 Days, You’ll:
- Develop a strong understanding of Sitetracker users and workflows
- Contribute UX and visual design artefacts to feature development
- Participate in design reviews and implementation cycles
- Build collaborative working relationships across product and engineering
- Demonstrate independent problem exploration
Within 180 Days, You’ll:
- Lead design for mid-sized product features or verticals.
- Conduct and share research insights with cross-functional teams
- Proactively identify UX opportunities and improvements
- Contribute patterns or components to the design system
- Help improve the overall user experience through process insight
Within 365 Days, You’ll:
- Become the UX lead for a specific problem or product area
- Deliver end-to-end design from research through delivery
- Influence product direction based on user empathy and design reasoning
- Improve user workflows through thoughtful design iterationPartner with PMs on strategic design decisions and problem shaping
Strategic Project Management
- Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies.
- Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
- Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
- Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
- Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
- Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.
Stakeholder & Relationship Management
- Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
- Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
- Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
- Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
- Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.
Technical Aptitude & Operational Rigor
- Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
- Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
- Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
- Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.
Process Optimization
- Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
- Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
- Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
- Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
- Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.
Within 90 Days, You’ll:
- Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
- Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
- Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
- Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
- Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
Within 180 Days, You’ll:
- Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals.
- Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
- Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance.
- Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
- Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
Within 365 Days, You’ll:
- Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
- Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
- Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
- Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems.
- Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.
Within 90 Days, You’ll:
- Ramp on Sitetracker’s platform, SE methodology, and demo environments
- Lead technical discovery and solutioning on active opportunities
- Deliver your first tailored, value-based demo to a key prospect
- Collaborate with AEs to build regional sales strategies
- Shadow top performers and complete SE certification
Within 180 Days, You’ll:
- Own the full technical sales cycle for mid-to-large enterprise accounts
- Build reusable demo flows and technical assets that accelerate velocity
- Influence win strategy through technical close plans
- Partner with Product and Marketing to refine messaging based on field insight
- Contribute to internal training by sharing best practices and lessons learned
Within 365 Days, You’ll:
- Drive consistent impact in win rates, deal size, and cycle time
- Lead complex, multi-stakeholder deals from first touch to close
- Mentor new SEs and elevate team performance
- Shape product direction by providing structured customer feedback
- Be recognized as a strategic partner to Sales Leadership and Product
The Skill Set
- Technical Expertise & Architecture
- Demonstrates deep proficiency in core programming languages and frameworks
- Understands modern design patterns and best-practice development approaches
- Writes extensible, test-friendly code
- Advocates for architectural improvements that benefit scalability and maintainability
- Understands how their component fits into the larger system
- Approaches debugging analytically, identifying issues across multiple layers
- Recognises knowledge gaps and actively seeks learning
- Leadership & Team Enablement
- Provides mentorship to junior engineers through pairing, guidance, and code reviews
- Shares knowledge openly and constructively
- Works effectively across cross-functional touchpoints — product, QA, DevOps, support
- Helps drive clarity during technical discussions and team execution
- Sets a collaborative tone rooted in humility and shared learning
- Quality & Customer Focus
- Learns the “why” behind requirements and user scenarios
- Builds software that supports real-world usage patterns — including offline and low-connectivity environments
- Leverages AI to surface edge-case conditions
- Writes code that reduces downstream testing risk and future defects
- Thinks empathetically about multiple product personas
- Communication & Influence
- Communicates clearly and succinctly in both written and verbal formats
- Adapts style based on audience — technical or business
- Asks clarifying questions when needed
- Able to present work and demo functionality to groups
- Easily understood regardless of medium — in-person or remote
Within 90 Days, You’ll:
- Ramp into the core product and engineering workflows
- Deliver development tasks independently with quality and timeliness
- Participate actively in code reviews and technical discussions
- Build a strong working rhythm with team members across engineering and productDemonstrate understanding of user contexts and personas
Within 180 Days, You’ll:
- Serve as a reliable contributor for medium-sized feature development
- Draft technical specification sections within design documentation
- Identify and reduce technical debt within your assigned areas
- Contribute to improving automated testing and reliability
- Mentor junior teammates consistently
Within 365 Days, You’ll:
- Become the go-to technical reference for specific parts of the platform
- Consistently deliver features from specification through release
- Help influence technical direction through feedback and perspective
- Improve developer experience through newer patterns, documentation, or tooling
- Demonstrate ownership of software quality and customer impact
Within 90 Days, You’ll:
- Become Sitetracker Certified.
- Guide the conversation to focus on user outcomes, not just features.
- Collaborate with external teams to debug issues raised by customers.
- Deliver 1 major feature or enhancements to an existing feature, and bug fixes.
- Write elegant, easy-to-understand code and leverage AI to help generate and refine code and
- tests.
Within 180 Days, You’ll:
- Identify areas of technical debt and provide solutions to optimize.
- Proactively identify technical, usability, or business-related factors that could prevent customers from adopting new features or the product as a whole.
- Break large features into smaller deliverables for junior engineers.
- Serve as a technical expert for modules and features built during requirement and design sessions.
Within 365 Days, You’ll:
- Ship large interconnected features and modules with the help of LLM’s, both in Salesforce and in the cloud.
- Have identified and improved issues within the engineering org, like the QA process, build process, etc.
- Bring new innovations to Sitetracker and have changed at least one major aspect of how we operate within engineering.
Within 90 Days, You’ll:
- Ramp into the core product and engineering workflows
- Deliver development tasks independently with quality and timeliness
- Participate actively in code reviews and technical discussions
- Build a strong working rhythm with team members across engineering and productDemonstrate understanding of user contexts and personas
Within 180 Days, You’ll:
- Serve as a reliable contributor for medium-sized feature development
- Draft technical specification sections within design documentation
- Identify and reduce technical debt within your assigned areas
- Contribute to improving automated testing and reliability
- Mentor junior teammates consistently
Within 365 Days, You’ll:
- Become the go-to technical reference for specific parts of the platform
- Consistently deliver features from specification through release
- Help influence technical direction through feedback and perspective
- Improve developer experience through newer patterns, documentation, or tooling
- Demonstrate ownership of software quality and customer impact
Within 90 Days, You’ll:
- Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities.
- Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects.
- Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success.
- Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics.
- Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
Within 180 Days, You’ll:
- Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals.
- Optimize implementation processes by introducing standardization in each step of the project development life-cycle.
- Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance.
- Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances.
- Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
Within 365 Days, You’ll:
- Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement.
- Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions.
- Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions.
- Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems.
- Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.
The Skills You’ll Have:
- Technical Proficiency in Salesforce:
- Write high-quality, reusable, and thoroughly tested code for moderately complex features using Apex, LWC, and modern JavaScript frameworks.
- Apply your knowledge of Salesforce platform limits to design and build scalable solutions.
- Write and consume REST services and platform APIs to support complex integrations and workflows.
- Build and maintain robust automated test suites using modern frameworks like Jest and Playwright.
- Ownership & Impact:
- Take ownership of moderately complex features from technical design through to deployment, identifying and clearing blockers along the way.
- Proactively identify technical debt within your area of ownership and contribute to a plan for continuous optimisation.
- Effectively estimate effort for technical solutions, balancing development speed with long-term quality and polish
- Communication:
- Communicates technical ideas clearly and effectively to both technical and non-technical peers.
- Confidently delivers engaging and well-structured technical presentations to diverse audiences, including large groups, by effectively conveying complex information, answering questions thoroughly, and maintaining audience interest.
- Listens attentively to others, responds appropriately to technical questions and discussions, and provides constructive feedback on the technical ideas and documentation of other engineers.
- Collaboration:
- Collaborates closely with the team to perform code reviews that follow Sitetracker coding standards.
- Ability to understand use cases and gather quick feedback from peers and stakeholders to build a better product.
- Leverage AI tools to increase productivity and build better products with the team.
Within 90 Days, You’ll:
- Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.
- Be fully ramped up on our technology stack and established design patterns.
- Deliver several key feature enhancements and bug fixes as a core member of your delivery team.
Within 180 Days, You’ll:
- Have successfully built and shipped a significant, customer-facing feature module from start to finish.
- Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.
- Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.
- Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.
Within 365 Days, You’ll:
- Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.
- Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.
- Develop a strong expertise in the industries we serve to better inform the software you build.
- Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.
Within 90 Days, You’ll:
- Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.
- Be fully ramped up on our technology stack and established design patterns.
- Deliver several key feature enhancements and bug fixes as a core member of your delivery team.
Within 180 Days, You’ll:
- Have successfully built and shipped a significant, customer-facing feature module from start to finish.
- Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.
- Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.
- Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.
Within 365 Days, You’ll:
- Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.
- Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.
- Develop a strong expertise in the industries we serve to better inform the software you build.
- Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.
The Skill Set:
- Lead implementations with enterprise-level customers from kickoff to go-live
- Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
- Identify areas of implementation process improvements based on latest Sitetracker product features
- Utilize your strong understanding of database principles to create efficient solutions
- Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
- Learn new tools and software and leverage them to develop a thoughtful, analytical insights
- Perform analysis on customer data and build reports/dashboards based on customer specifications
- Configure/develop Salesforce in a client facing environment is preferred
Within 60 days, You’ll:
- Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
- Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically – but will be able to think strategically on how Sitetracker can solve their problem)
- Lead a small business or corporate level implementation supported by an experienced implementation lead
- Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
- Review large customer data set with no assistance/help from teammates
- Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You’ll:
- Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
- Be able to independently lead a corporate level implementation
- Appropriately communicate the right message to customers
- Raise issues to the internal team when an issue appears
Within 365 days, You’ll:
- Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
- Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
- Be able to lead an enterprise level implementation without support
- Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers
What You’ll Do
- As a Staff Engineer and Tech Lead, you’ll drive the technical roadmap, pushing the boundaries of what’s possible on the existing platform and influencing the broader ecosystem. You’ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders.
Here’s how you’ll make an impact:
- Drive Technical Vision & Architecture: You’ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. You’ll ensure solutions are secure, performant, and maintainable.
- Champion Code Quality & Best Practices: You’ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security.
- Elevate Team Technical Proficiency: You’ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth.
- Proactively Manage Technical Debt: You’ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation.
- Bridge Technical & Business Outcomes: You’ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery.
- Lead Complex Problem Resolution: You’ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively.
- Foster Agile Clarity: You’ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively.
The Skills You’ll Have
- You will drive a specific domain’s technical vision and architectural design, ensuring alignment with overarching architectural principles across various technology stacks.
- You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems.
- Ready to embrace Salesforce and expand your expertise, you’ll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product.
- You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns. Your focus will also be on security, performance, and maintainability.
- You will proactively identify and address technical debt and architectural bottlenecks, proposing and executing strategic action plans to improve codebase health and overall system adaptability.
- You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements.
- You will lead and mentor technical teams, providing direct hands-on guidance, facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes, provide accurate effort estimations, challenge priorities, and ensure technical feasibility.
- You will develop comprehensive technical design documents, API documentation, and user stories, clearly articulating complex technical concepts to both technical and non-technical stakeholders.
- You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency.
What You’ll Achieve in Your First Year
- Within 90 Days, You’ll:
- Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack.
- Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better.
- Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetracker’s overarching architectural principles.
- Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts.
- Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards.
- Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards.
Within 180 Days, You’ll:
- Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements.
- Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions.
- Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them.
- Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence.
- Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments.
Within 365 Days, You’ll:
- Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value.
- Demonstrably elevate your scrum team’s technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs.
- Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead.
- Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness.
- Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with your assigned territory and create your territory, account, and opportunity strategy
- Begin establishing your pipeline and take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and successfully articulate our story to customers and prospects
Within 180 Days, You’ll:
- Be fully executing the Sitetracker sales process, including MEDDPICC-based qualification and documentation
- Have exceptional command of the Sitetracker message and be consistently applying it in the field
- Have your territory plan and pipeline defined and aligned with revenue goals
- Be deeply engaged with prospects and customers and on track to hit your KPIs
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success
Within 90 Days, You’ll:
- Become Sitetracker certified
- Understand Sitetracker business objectives and strategy
- Be familiar with your assigned territory and create your territory, account, and opportunity strategy
- Begin establishing your pipeline and take ownership of existing business relationships and accounts
- Have command of the Sitetracker message and successfully articulate our story to customers and prospects
Within 180 Days, You’ll:
- Be fully executing the Sitetracker sales process, including MEDDPICC-based qualification and documentation
- Have exceptional command of the Sitetracker message and be consistently applying it in the field
- Have your territory plan and pipeline defined and aligned with revenue goals
- Be deeply engaged with prospects and customers and on track to hit your KPIs
Within 365 Days, You’ll:
- Be looking back at your first year having made measurable impact through key wins and contributions
- Meet or exceed ARR and new logo goals, while embodying quality, integrity, and respect in execution
- Be a contributor to best practices by identifying and implementing improvements to sales strategy or process
- Have built strong cross-functional relationships that contribute to your and the company’s long-term success